Business & Strategy

Customer Support Manager

About this role

We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

In this role you will

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Keep accurate records and document customer service actions and discussions
  • Develop service procedures, policies and standards

Is this you?

  • Proven working experience as a Customer Service Manager or Assistant Manager
  • Knowledge of the blockchain space
  • Experience in providing customer service support
  • Strong service-mind, client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent knowledge of management methods and techniques

What would be a plus?

  • The ability to communicate both verbally and in writing in Chinese

If those describe you, this is the right opportunity for you!

Aplica ara
  • Ubicació

    Remote
  • Equip

    Business & Strategy
team

Per què us deurieu unir a nosaltres?

Som un equip realment global! Som un equip que prové de més de 12 països diferents i 8 zones horàries. Tenim una missió col·lectiva, construir cap a un futur descentralitzat i aportar un valor únic a tots els usuaris actuals i futurs de criptografia.

Sobre Nosaltres

Busqueu alguna cosa més?

Sempre ens complau escoltar persones apassionades, encara que no tinguem una posició oberta adequada per a vosaltres en aquest moment. No dubteu a enviar-nos un correu electrònic amb el rol que us interessi, a [email protected]

Contacta amb nosaltres