Business & Strategy
Customer Support Manager
About this role
We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
In this role you will
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Develop service procedures, policies and standards
Is this you?
- Proven working experience as a Customer Service Manager or Assistant Manager
- Knowledge of the blockchain space
- Experience in providing customer service support
- Strong service-mind, client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Excellent knowledge of management methods and techniques
What would be a plus?
- The ability to communicate both verbally and in writing in Chinese
If those describe you, this is the right opportunity for you!
SquadraBusiness & Strategy
Ti chiedi perchè dovresti unirti a noi?
Siamo realmente un team globale! Siamo una squadra proveniente da più di 12 paesi diversi e da 8 fusi orari. Abbiamo un'unica missione: costruire per creare un futuro decentralizzato e per portare un valore unico a tutti i fruitori di cryptovalute, ora e nel futuro.About Us