Business & Strategy

Customer Support Manager

About this role

We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

In this role you will

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Keep accurate records and document customer service actions and discussions
  • Develop service procedures, policies and standards

Is this you?

  • Proven working experience as a Customer Service Manager or Assistant Manager
  • Knowledge of the blockchain space
  • Experience in providing customer service support
  • Strong service-mind, client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent knowledge of management methods and techniques

What would be a plus?

  • The ability to communicate both verbally and in writing in Chinese

If those describe you, this is the right opportunity for you!

ᠣᠳᠣ ᠬᠡᠷᠡᠭᠵᠢᠭᠦᠯᠬᠦ
  • ᠪᠠᠶᠢᠷᠢᠰᠢᠯ

    Remote
  • ᠪᠠᠭ

    Business & Strategy
team

ᠲᠠ ᠶᠠᠭᠠᠬᠢᠭᠠᠳ ᠪᠢᠳᠡᠨ ᠲᠡᠢ ᠨᠢᠭᠡ ᠳᠦ ᠬᠢ ᠶᠣᠰᠣᠲᠠᠢ ᠶᠤᠮ ᠪᠤᠢ?

ᠪᠢᠳᠡ ᠦᠨᠡᠬᠡᠷ ᠳᠡᠯᠡᠬᠡᠢ ᠶᠢᠨ ᠬᠡᠮᠵᠢᠶᠡᠨ ᠦ ᠪᠠᠭ ᠶᠤᠮ! ᠪᠢᠳᠡ 12 ᠭᠠᠷᠤᠢ ᠤᠯᠤᠰ᠂ 8 ᠴᠠᠭ ᠤᠨ ᠪᠦᠰᠡ ᠡᠴᠡ ᠢᠷᠡᠭᠰᠡᠨ ᠪᠠᠭ ᠶᠤᠮ᠃ ᠲᠥᠪᠯᠡᠷᠡᠭᠰᠡᠨ ᠪᠤᠰᠤ ᠢᠷᠡᠭᠡᠳᠦᠢ ᠶᠢᠨ ᠲᠥᠯᠦᠭᠡ ᠪᠦᠲᠦᠭᠡᠨ ᠪᠠᠶᠢᠭᠤᠯᠤᠯᠲᠠ ᠬᠢᠵᠦ᠂ ᠣᠳᠣ ᠶᠢᠨ ᠪᠣᠯᠤᠨ ᠢᠷᠡᠭᠡᠳᠦᠢ ᠶᠢᠨ ᠪᠦᠬᠦ ᠬᠡᠷᠡᠭᠯᠡᠭᠴᠢᠳ ᠲᠦ ᠥᠪᠡᠷᠮᠢᠴᠡ ᠦᠨ᠎ᠡ ᠴᠢᠨ ᠢ ᠪᠤᠢ ᠪᠣᠯᠭᠠᠬᠤ ᠬᠠᠮᠲᠤ ᠶᠢᠨ ᠵᠣᠷᠢᠯᠭ᠎ᠠ ᠪᠢᠳᠡᠨ ᠳᠦ ᠪᠤᠢ᠃

ᠪᠢᠳᠡᠨ ᠦ ᠲᠤᠬᠠᠢ

ᠥᠭᠡᠷ᠎ᠡ ᠵᠦᠢᠯ ᠬᠠᠶᠢᠵᠤ ᠪᠠᠶᠢᠨ᠎ᠠ ᠤᠤ?

ᠣᠳᠣᠬᠠᠨ ᠳᠤ ᠪᠠᠨ ᠲᠠᠩᠳᠠ ᠲᠣᠬᠢᠷᠠᠬᠤ ᠨᠡᠭᠡᠭᠡᠯᠲᠡ ᠲᠡᠢ ᠪᠠᠶᠢᠷᠢ ᠰᠠᠭᠤᠷᠢ ᠪᠠᠶᠢᠬᠤ ᠦᠭᠡᠢ ᠴᠤ ᠭᠡᠰᠡᠨ ᠬᠦᠰᠡᠯ ᠡᠷᠡᠮᠡᠯᠵᠡᠯ ᠲᠡᠢ ᠬᠦᠮᠦᠰ ᠦᠨ ᠶᠠᠷᠢᠭ᠎ᠠ ᠶᠢ ᠰᠣᠨᠣᠰᠬᠤ ᠳᠤ ᠪᠢᠳᠡ ᠦᠷᠭᠦᠯᠵᠢ ᠪᠠᠶᠠᠷ ᠲᠠᠢ ᠪᠠᠶᠢᠳᠠᠭ᠃ ᠪᠢᠳᠡᠨ ᠳᠦ ᠰᠣᠨᠢᠷᠬᠠᠭᠰᠠᠨ ᠳᠦᠷᠦᠭᠡ ᠢ ᠮᠡᠶᠢᠯ ᠬᠠᠶ᠋ᠢᠭ ᠢᠶᠠᠷ ᠢᠯᠡᠭᠡᠨ᠎ᠡ ᠦᠦ᠂ ᠠᠵᠢᠯ ᠤᠨ [email protected]

ᠪᠢᠳᠡᠨ ᠲᠡᠢ ᠬᠣᠯᠪᠣᠭᠠ ᠪᠠᠷᠢᠭᠠᠷᠠᠢ